Claims

The right approach to claims can turn average competitors into industry leaders and ensure longer-term success.

New capabilities for interoperability in the claims ecosystem are leading to at least a dozen profound changes.

By automating the mundane pieces of claims management, AI opens the door for a new model of “scalable compassion.”

Focusing on a technical evolution rather than holding out for revolution, with claim processing at the center, will position insurers better.

Many claims folks have been stuck because of regulatory constraints, inflexible legacy systems and a perpetual cycle of reduced budgets. Until now.

The claimant attorney may have 10, 25, or 40-plus clients and may not be an expert with the nuances of the case like you can be.

The assumption has been that there’s no demand for major innovation in claims intake, that low cost is key. But this is no longer the case.

In claims, and across the entire industry, the pace of technology-driven change is accelerating. Insurers must think differently.