Claims

Data can let companies resist plaintiff attorneys' attempts to "anchor" negotiations with a high, initial demand.

AI is transforming claims, but there are pitfalls. Success requires extreme discipline about identifying and addressing a single problem.

High-volume, low-complexity claims take one technological approach, but complex, high-dollar claims need a very different one.

"Connected Claims" goes far beyond reorganizing a single department. It can disrupt – and revitalize – an entire company.

A new platform for insurers saves time and resources and eliminates the friction that exists in interactions with customers and employees.

Insurers should talk to plaintiffs’ lawyers, exchanging ideas, not insults, because the essence of diplomacy is the attempt to reach a solution.

Insurers need to speed claims handling while reducing errors, including hiccups in scheduling. AI should play a key role.

Automated systems are important to guide the customer through the correct claims journey, allowing carriers more time to innovate.