Claims

Focusing on a technical evolution rather than holding out for revolution, with claim processing at the center, will position insurers better.

Many claims folks have been stuck because of regulatory constraints, inflexible legacy systems and a perpetual cycle of reduced budgets. Until now.

The claimant attorney may have 10, 25, or 40-plus clients and may not be an expert with the nuances of the case like you can be.

The assumption has been that there’s no demand for major innovation in claims intake, that low cost is key. But this is no longer the case.

In claims, and across the entire industry, the pace of technology-driven change is accelerating. Insurers must think differently.

It’s important to consider the communication preferences of five different generations when building a better claims process.

Customers now demand choice in how and when they engage. That means insurers must provide a digital, yet humanized, claims experience.

Machines have not taken over, nor will they. They have just greatly improved the human element of the claims process.