Claims

By embracing a fully digital payments process, insurers can provide innovative, streamlined and convenient experiences.

The pandemic has pushed workers' comp toward telehealth, which is revolutionizing the claims process in four key ways.

One of the most promising solutions to recruiting and retaining workers lies with artificial intelligence—and not in the way that you might think.

While virtual estimating for auto claims—using photos in place of a physical inspection—is not new, the pandemic has made it the preferred method.

A supercharging of trends has produced almost touchless processes for claims and cut cycle times to minutes instead of days.

Insurers must show renewed focus if they are to adapt and continue to cushion the various sectors of the economy from risks and shocks.

Typically, Knowledge Work Standardization alone delivers labor savings in excess of 20%, easily self-funding its own implementation.

With many other industries trying to determine how (and if) their workers can take on remote duties, the insurance world led the way.