Claims

Today's customers are accustomed to instant everything, and the outdated paper check payment model is a gut-punch in a time of a need.

Robotics process automation (RPA) lets insurers handle high-volume and complex data actions at exponentially greater speed than in the past.

Just 15% of customers are satisfied with their insurer’s digital experience -- which, done right, can cut claims process costs by 30%.

Marketing dollars will not help you sell a product to a person who went through your outdated process and was displeased and unimpressed.

The claims process has a long way to go. A massive amount of cost can be taken out, and everyone's experience can be improved.

For health insurers, digital technology offers new ways to manage risk that rely less on face-to-face and traditional clinical assessment.

Streamlining claims can provide great benefits to clients while helping advisers build long-term, profitable relationships.

A positive customer experience isn’t driven by the slickest photo app, drones or the most streamlined first notice of loss (FNOL) process.