Drew Edwards

Drew Edwards is the chief executive officer of Ingo Money, a company he founded in 2001, which has become a leading provider of moving money instantly for businesses and consumers.

Most Recent

The Best Boost to Customer Experience

Drew Edwards

83% of customers dissatisfied with the way a claim was handled may switch providers. Instant payments can solve the problem.

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How to Solve the 'Last Mile Problem'

Drew Edwards

Today's customers are accustomed to instant everything, and the outdated paper check payment model is a gut-punch in a time of a need.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 