David Pieffer

David Pieffer is head of the property & casualty practice at J.D. Power. He is responsible for leading the development and expansion of syndicated studies and proprietary P&C insurance industry services in North America.

Most Recent

Self-Driving Vehicles: A Wake-up Call

Kristin Kolodge

David Pieffer

Most consumers leave the repair shop trusting that the vehicle is functioning properly, but that may not be so.

All Articles

Even in Big Data Era, Relationships Count

David Pieffer

A positive customer experience isn’t driven by the slickest photo app, drones or the most streamlined first notice of loss (FNOL) process.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 