Claims

Real-time video is making an impact, but video doesn't have to be live to make claims processing more efficient and satisfying to customers.

Language and distance can add time and expense to international claims, but they don't need to be any different than local ones.

Work comp claims operations have become a key part of the customer value proposition, so it's crucial to analyze them the right way.

Although the adjuster role has evolved in ways that hurt policyholders, there are five ways that you can shape the process in your favor.

Metrics are great, but only if they're the right numbers, based on the right goals, and aren't distorted by the time they reach the daily staff.

FEMA, in particular, is starting to use data following disasters in ways that can provide valuable lessons for insurers handling claims.

With property claims, the assumption is: Submit your invoices, and your insurer sends you a check. If only the process were that simple.

It is now possible to make the claims process virtual -- and monitor all your vendors from a dashboard in your beach house or on your boat.