Claims

A study found that a workers' comp audit must be designed to affect not just the actions of the adjuster but all elements of the claims process.

By focusing on two simple steps, insurers can turn claims and litigation expenses into valuable assets that guide the business.

Over the years, there have been high-profile cases of claims fraud. Here are eight of the oddest claims ever made.

Processing claims takes time and resources for carriers -- while frustrating customers. Visual technology provides an answer.

Disagreement in the course of a property insurance claim is an anticipated part of the process, but here are several ways to keep it civilized and productive.

What if there was an Uber for insurance? There is, sending people with smartphones to quickly gather the information needed for claims.

Some workers' comp claims develop a life of their own, and, before you know it, years have gone by. Here is how to get to a resolution.

Companies insist they want to innovate but keep doing the same things, year after year. You have to put the right claims person in charge.