Claims

Companies insist they want to innovate but keep doing the same things, year after year. You have to put the right claims person in charge.

While the discussion on connected cars has focused on pricing risk more accurately, telematics can also transform how claims are handled.

In first place, at fully $22 trillion, is the payouts resulting from claims following the worldwide financial crisis that began in 2008.

There is growing interest in taking an integrated approach to casualty claims and benefits programs, breaking down the silos.

Brokers, insurers and others will offer to help prepare claims, but there may be hidden conflicts that restrict their independence.

Getting physicians to use CURES (Controlled Substance Utilization Review and Evaluation System) is essential.

Despite the impending retirement of so many claims adjusters and a lack of enthusiasm among Millennial prospects, a solution is in sight.

You must understand a claim's priorities. Is it the recovery amount? Speed of resolution? A smooth process? Cash flow? Resource relief?