Alok Bhargava

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The 'Moment of Truth' for Claims

David Bassi

Alok Bhargava

Rob Dietz

The pressure is on insurance companies to move beyond incremental improvements and cost-cutting.

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Transforming Claims for the Digital Era

David Bassi

Rob Dietz

Alok Bhargava

No matter where insurers fall on the maturity curve today, there is much they can do to transform the claims process.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.