Bill Brower

The length of time it takes to settle an auto claim is key to customer satisfaction --  one of many reasons touchless claims are finding a stronghold.

But there is a disconnect: The processes insurers use haven’t adapted to the capabilities of the new technology they have adopted.

Insurers and body shops need to start thinking differently about claims and repair processes, and how they can be revolutionized through AI and VI – Visual Intelligence. 

Recent research shows that auto insurance carriers are succeeding in striking a balance between empathy and automation in claims.

What do customers think about claims automation? How can leveraging today’s technology and real-time data wow customers?

The mobility-insurance market can become one connected ecosystem to the benefit of all participants.

Here are the top 10 reasons why 2017 should be considered the kickoff year for digital transformation in insurance claims.