Claims

Losses that appear to be under deductible always benefit from an independent review, for three reasons.

Getting an entire company to revamp its claims process is difficult, but individual pros can do three things that customers will relish.

Drones and other new sources of data are creating unbelievable possibilities -- but may overwhelm companies with data.

First responders get lots of training, but what about second responders? Here are four hazards that claims pros must watch out for.

So-called V2V and V2I technology records images and data, allowing an accident scene to be faithfully recreated.

Bad-faith claims are often the result of an oversight or simple miscommunication, and can be avoided.

The complexity across literally hundreds of jurisdictions make compliance daunting for even the most seasoned claim professionals.

You don’t want to find out how your coverage works during a claim or that you’ve been paying for coverage you don’t need.