They need to challenge their assumptions and expectations, redefine business optimization and draw up a new map.
Richard Vonesh
Rich Vonesh is senior management consultant at Nolan Co.
Prior to joining Nolan, Vonesh was director of casualty claims at Nationwide Insurance. His experience also includes claim director, express at CNA, where he helped build and lead a commercial P&C organization in the handling of high-frequency, low-severity losses; claim director, service center at CNA, where he led a standard line commercial and excess and surplus P&C claim organization; regional operations consultant at CNA, responsible for organizational governance and controls; vice president of operations at AmeriClaim Group, responsible for an independent adjusting operation; and leadership and technical claim roles at AIG Claim Services, Providence Washington Insurance, Commercial Union Insurance and Farmers Insurance Group.