Preventing Insurance Fraud in the Age of Big Data By Surya Narayan Saha While fraud detection has historically been a manual process relying on human analysts, technology can now automate and enhance the work.
Are You Fraud-Friendly? By Marty Ellingsworth Insurance companies have money and don't protect it as well as banks do. We as an industry look like we deserve to be stolen from.
A New Chapter for Payments in Insurance By Oliver Werneyer Many core insurance functions are well on their way to keeping pace with the modern consumer. Payment must be next in line.
The Long Game of Inflation – Dynamic Portfolio Strategies By Yazeed Abu-Sa’a Inflation presents unique challenges -- and opportunities -- for the investment strategies of insurance companies.
Agents and AI: A Winning Combo in Contact Centers By Rob McDougall Human agents receive the support to make their jobs more manageable, reducing contact center churn while improving customer engagements.
Cloud, On-Premise or Hybrid? By Faheem Shakeel Selecting the right deployment model for insurance management software is crucial for optimizing operations, ensuring data security and maintaining resilience.
Image Private Equity's Hot New Investment: Suing Insurers While legal system abuse has long been a problem for insurers, private equity and AI are taking the problem to a whole new level.
The Plaintiff Bar Is Winning in AI By Taylor Smith John Burge If you believe social inflation, nuclear verdicts and legal system abuse present existential risk, just wait until AI takes hold.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.