Chris Taylor

Carriers treat AI like a new engine in an old car, but AI-driven processes demand entirely reimagined operating models.

Despite $10 billion in AI investment, only 7% of carriers achieve scale. It's time to decide if you must take the stairs, can find an escalator or, in the best case, can catch an elevator. 

Traditional disability planning approaches are inadequate, as carriers confront a rapidly expanding market demanding specialized products.

While TPAs chase acquisition-driven growth, many ignore lucrative cross-selling and upselling opportunities among current clients.

Agentic AI is emerging as insurance carriers' solution to operational underwriting constraints in a talent-starved market.

Third-party administrators face intense market consolidation as private equity drives unprecedented M&A activity in insurance services.

Insurance carriers must innovate their captive agent models or risk losing talent to independent distribution channels.

Generative AI reshapes third-party administrators' role in insurance claims, creating challenges but also opportunities to serve carriers better.