Scaling Intelligent Automation in Insurance By Faheem Shakeel Automating repetitive tasks can streamline workflows and allow for data-driven decisions with greater accuracy and speed.--but getting to scale can be tricky.
Harnessing Data to Improve Decision-Making By Oleksandr Stefanovskyi Here are five ways to use insurance data to gain insights on claims, underwriting, marketing, and operations and gain a competitive advantage.
Beyond Activity Monitoring By Tom Bobrowski COVID-era tools designed to track worker activity have evolved into sophisticated metrics foundries and valuable AI data generators.
Legacy Systems: Modernize or Overhaul? By John Cheney There may be an alternative approach worth exploring: leveraging our current core systems while integrating modern technologies effectively.
How Blockchain Is Reshaping Insurance By Abhishek Peter Blockchain and mobility tech promise enhanced efficiency, security, and customer experience.
The 5 Vectors of Enterprise Transformation By Tom Bobrowski Here is a leader’s guide to the best techniques for waging war on the status quo, with customers the cause and to the good of shareholders.
Image Crisis Averted? The expected disaster in commercial real estate looks far more benign than expected for insurers, despite their $900 billion of exposure.
Value of Human Touch in Customer Relations By Eric Joost Has insurance industry efficiency really improved because of technology over the past decade? The short answer is no. But we can get on a better path.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.