Operational Efficiency

As contactless payments rise, so do security challenges. Many companies are turning to a technology known as tokenization. 

AI and business process management are key ingredients of intelligent automation, along with robotic process automation.

There is a misconception that sustainable solutions cost more. The reverse can be true, especially in auto claims and repair.

Investment decision makers say they expect to take on more risk. They express concerns about AI but say benefits outweigh risks.

Customers now have a number of ways to discover, research and purchase policies, so the customer journey has become less linear.

They still require far too many manual steps. The good news is that digital platforms and tools can greatly accelerate the process.

The traditional business model has been resilient, but insurers must strive to exceed the evolving expectations of customers.

While fraud is declining in most industries, it is rising in insurance, where emphasis on quick "time to bind" blocks countermeasures.