Operational Efficiency

Blockchain and mobility tech promise enhanced efficiency, security, and customer experience.

Here is a leader’s guide to the best techniques for waging war on the status quo, with customers the cause and to the good of shareholders.

The expected disaster in commercial real estate looks far more benign than expected for insurers, despite their $900 billion of exposure. 

Has insurance industry efficiency really improved because of technology over the past decade? The short answer is no. But we can get on a better path.

Costs are often seen as a negative topic, but cost is actually the precious investment we make in the most important things we can do to drive growth.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Technology is getting more sophisticated about all parts of the process, from targeting prospects for ads all the way through paying claims.

The data at the industry’s disposal has hit critical mass, setting the stage for efficiency gains up to 10% to 20% with GenAI.