AI Takes Insurance BPO to the Next Level By John Simpson Organizations that successfully combine AI's processing power with experienced professionals' judgment will gain significant advantages.
A Day in the Life of an L&A Insurance Super Agent By Bobbie Shrivastav Lawrence Krasner Here is a snapshot of a typical day for a service staff with SUPERPOWERS (i.e., good data, automation, and an AI assistant).
Iterative Tops Waterfall in Project Management By Marcin Nowak Modern software development demands iterative approaches over traditional Waterfall methods for greater flexibility and project success.
Managing Divestitures of Entangled Business Assets By John Rodgers Jim Kane Jenny Halim Strategic divestiture of entangled assets requires careful planning to minimize disruption and maximize retained value.
20 Issues to Watch in 2025 By Kimberly George Mark Walls While many more than 20 key issues matter for risk managers, climate change, mental health, and aging infrastructure are among those that stand out.
Comparative Raters Level Playing Field for Agents By Anupam Gupta Comparative rating tools empower small insurance agencies to compete effectively by streamlining quotes and expanding access to carriers.
AI Revolutionizes Policy Management Software By Faheem Shakeel Modern policy administration software transforms insurance workflows with AI-driven solutions and automated processes.
Embedded Insurance: Challenges and Opportunities By Dennis Li Embedded insurance faces unique challenges in life and health markets, requiring innovative solutions beyond traditional P&C approaches.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.