Operational Efficiency

Human agents receive the support to make their jobs more manageable, reducing contact center churn while improving customer engagements.

Selecting the right deployment model for insurance management software is crucial for optimizing operations, ensuring data security and maintaining resilience. 

While legal system abuse has long been a problem for insurers, private equity and AI are taking the problem to a whole new level.

If you believe social inflation, nuclear verdicts and legal system abuse present existential risk, just wait until AI takes hold.

Insurers must iron out problems at two critical moments: when accepting a premium payment and when paying a claim. 

Startling improvement in Q3 and Q4 suggests reasons for optimism, perhaps for many years.  

Generative AI offers unparalleled opportunities for insurers to enhance efficiency, improve customer experiences and stay ahead.

Natural language processing can sift through massive data sets instantly, identifying anomalies that may indicate fraud.