Andy Mickelson

Andy Mickelson is VP, customer support at Vertafore.

He's previously served on customer support teams at Intuit, DIRECTV and AORN.

Most Recent

4 Strategies to Kickstart Your Technology Search

Insurance leaders are rapidly adopting tech tools. Following four key steps can make the purchase process nearly painless.

All Articles

Give people standing and all smiling while two people shake hands with a bulletin board with post-it notes in the background

How to Unleash the Power of Empathy

Andy Mickelson

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Six Things

How to Understand Trump's Tariffs

By Paul Carroll

A through line may be emerging from Trump's scattershot applications of tariffs and rationales for them — and it's not what he and his advisers are saying.

A Radical Possibility for AI's Future

Could AI factories remove the need for insurers to have their own underwriting, policy administration, or claims processing units? 

How AI Can Boost Insurers' Operational Efficiency

AI is automating workflows, improving risk assessment, reducing claims costs, and accelerating decision-making.

The ‘Answer Economy’ Changes Everything

"AI is becoming the new purchase funnel. Either you're in the response to a search the AI prepared or you're not, and most of the time, you're not."

Renters Insurance Develops a Split Personality

Renters insurance has traditionally been aimed at people just setting out in life. But another market is emerging — downsizing Baby Boomers.

Professional Services Need a New Pricing Model

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

Outlook for Insurance Rates in 2025

Analysis of trends from Q4 2024 suggest property and worker's comp rates will remain stable, while general liability and excess/umbrella markets are softening.

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