Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.
Andy
Mickelson
Andy Mickelson
Andy Mickelson is VP, customer support at Vertafore.
He focuses on driving a customer-centric organization by building scalable resolutions and high-performing teams and implementing client-facing best practices. He's previously served on customer support teams at Intuit, DIRECTV and AORN.