Andy Mickelson

Andy Mickelson is VP, customer support at Vertafore.

He focuses on driving a customer-centric organization by building scalable resolutions and high-performing teams and implementing client-facing best practices. He's previously served on customer support teams at Intuit, DIRECTV and AORN.

Most Recent

Give people standing and all smiling while two people shake hands with a bulletin board with post-it notes in the background

How to Unleash the Power of Empathy

Andy Mickelson

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.