Operational Efficiency

Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities. 

Recent developments in tracking technology and AI provide a formidable solution for vehicle thefts and inefficiencies in fleet management. 

Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?

A more disciplined strategic road map will help insurers avoid spending time and resources on projects that are lower-priority.

Many insurers have come to rely too much on third-party IT vendors. Here is a list of tools and services that allow for self-sufficiency. 

Automated, in-app support can help underwriters, adjusters, agents and service representatives learn to use their software more effectively.

Business owners all have strategic needs for software. But should you build it, or should you buy it?

ITL's Paul Carroll interviews Jamie Yoder, president and general manager of Sapiens North America, on operational efficiency and the role of generative AI in the insurance industry.