Operational Efficiency

The idea that financial transformation can help insurers better serve their customers even as they position their businesses for rough seas is no longer theoretical.

Having a team that's adaptive is essential. Transformation needs to be top-down and bottoms-up. Everyone involved understands why we're going somewhere.

Insurers with future-ready operations are 2.8 times more profitable and 1.7 times more efficient than their peers. Yet only one in 10 insurers is at that stage.

The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case. 

The acceptance and delivery of payments must be in real time, and capabilities must let customers create tailored digital payment experiences that fit their needs best.

Carriers can begin by simply challenging their outside counsel to deliver more value and then discussing how to get there together.

Work automation is not about technology. It’s about process. A process that is best led by the line of business or function head and not corporate IT.

Even if legacy systems are occasionally updated, a completely new way of looking at the system as a whole is needed. This is where DevSecOps comes in.