A Better Way to Manage COIs By Martin Mick Document management software solutions can help tame the blooming, buzzing document jungle in which many risk managers find themselves.
The Evolution of Frictionless Payments By Ed Whitehead The buying process needs to be easier for both the customer and the seller, to avoid all those abandoned shopping carts.
Digital Is the Assistant We Always Wanted By Troy Korsgaden So why do many companies and advisers in our industry resist digital advances like customer self-service and apps?
The Importance of Captive Insurance By Jason Mandel Policies that insure a person in spite of the absence of bodily harm, that exist because of the threat of reputational harm—these policies are hard to find.
Benefits of Deploying a Hybrid Cloud By Gary Kay Hybrid cloud models smooth digital transitions because they can easily operate their existing on-premise infrastructure during the shift.
2-Speed Strategy: Optimize and Innovate By Denise Garth Success in moving from the past to the future of insurance requires a two-speed strategy: Speed of Operations and Speed of Innovation.
Insurers Turn to Automation By Sathyanarayanan Sethuraman When automation is a core technology, transformation can occur at speed, meaning faster return on digital investment.
The Perils of the Purchasing Process By Kimberly George Mark Walls Risk managers and service providers are often challenged to demonstrate the value of centralized purchasing.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.