Operational Efficiency

Insurance is positioned to thrive in the virtual world as the need for large processing claims centers and customer service hubs vanishes.

An abundance of startups shows the industry adopting a two-speed strategy, around speed of operation and speed of innovation.

Adopting agile methodology often leads to flatter hierarchies, new budgeting processes and a changed role for project management.

If insurers want to lower their legal costs, or at least make themselves less vulnerable to costly litigation, they need to emphasize safety.

More demanding customers, the rise of insurtech and data privacy issues require that insurers move toward better collaboration.

Meeting modern consumer expectations is a business imperative; exceeding them is how insurers can stay relevant and competitive.

A deceptively simple question can determine whether your business handles online payments smoothly or runs afoul of state laws.

American consumers prefer to pay bills online, but, for the businesses, it’s not quite as easy. Here's some advice.