Operational Efficiency

83% of survey takers said a digital business plaftorm is crucial, but only 23% have one that is working. Quite the dissonance…

Legal departments can take advantage of advanced analytics, cloud technology and other strategies to manage costs.

Application programming interface (API) protocols let agencies' software seamlessly move data and tasks from one step of a process to the next.

Here are five key challenges for insurers, with examples of how Amazon and Netflix used microservices to address similar issues.

The payment process is changing… but only to a point. The next step is the one that really matters to the insured: the claim payment.

Customers and distributors now expect instant gratification in day-to-day insurance transactions.

IT project methodologies may not be the first thing that come to mind for insurers, but they have gained importance in the boardroom.

It's crucial to take a top-down approach, to get a bird’s-eye view of all of processes, to be able to see which will benefit from RPA.