Operational Efficiency

Digitizing billing is a great way to engage with customers, optimize a process that is often manual and find selling opportunities.

Remember what email did to the fax machine? It won’t take long for email to meet a similar plight as mobile chat supplants it.

Some insurers see fraud as just a cost of doing business, but that attitude can't continue in an era of razor-thin margins -- and there are answers.

Amid disruption, insurers would be wise to get in front of the curve by taking steps to improve underwriting and increase profitability.

Although the term “sharing economy” can be elusive, it is leading to a world of reduced costs for both consumers and businesses.

For starters, insurance carriers can use skilled gig workers to create efficiencies across many channels in their organizations.

Certificates of insurance are expensive, ticking time bombs creating confusion and cost at best, soiled reputation and financial ruin at worst.

One technology -- the ubiquitous paper form -- is dragging down the industry's efforts to digitize. It's time to declare paper D.O.A.