Operational Efficiency

The payment process is changing… but only to a point. The next step is the one that really matters to the insured: the claim payment.

Customers and distributors now expect instant gratification in day-to-day insurance transactions.

IT project methodologies may not be the first thing that come to mind for insurers, but they have gained importance in the boardroom.

It's crucial to take a top-down approach, to get a bird’s-eye view of all of processes, to be able to see which will benefit from RPA.

You can start to look at things like shared addresses, shared numbers and shared emails and see who is up to illegitimate activity.

In a world of Waterfall, Agile, Lean Startup, Kanban, etc., etc., how might one "declutter" the jargon and really be effective with initiatives?

The firm of the future needs to combine the innovative thinking of an insurtech with the experience and knowledge of a traditional insurer.

Advantages of using applications already developed are self-evident, but building from scratch can be a key differentiator.