Operational Efficiency

We are exiting the pre-digital age and entering a post-digital environment where survival will be measured by rapid adaptability.

Virtually nothing has been done regarding the way insurance information is shared via forms; workers' comp may be the leading problem.

So many other industries have instant, online, automatic verification of information. Why are we so backward about proof of insurance?

Insurers are staying on the cutting edge by looking for ways to speed up processes, and to operate more efficiently.

Digitizing billing is a great way to engage with customers, optimize a process that is often manual and find selling opportunities.

Remember what email did to the fax machine? It won’t take long for email to meet a similar plight as mobile chat supplants it.

Some insurers see fraud as just a cost of doing business, but that attitude can't continue in an era of razor-thin margins -- and there are answers.

Amid disruption, insurers would be wise to get in front of the curve by taking steps to improve underwriting and increase profitability.