Operational Efficiency

The rise of the gig economy isn't just a positive for independent workers but provides five benefits for insurance carriers.

The protection gap doesn't exist. We're just kidding ourselves -- while condescending to our customers.

While companies wrestle with daunting, new technologies, many are still missing a mature, easy opportunity with e-signatures.

Insurers face $80 billion in claims fraud each year, but they are starting to use social media analysis, drones and wearables to fight back.

P&C companies and HMOs may find efficiencies if they increase their use of intercompany reinsurance.

Major advancements in technology will make new analytics platforms more accessible to insurers, brokers and agencies of all sizes.

"Lean" techniques are historically associated with manufacturers but can do a lot to improve the business of brokers and risk managers.

Operations reports are a paradox: Business users ask for information, but what they need is advice. Here is how to help.