Operational Efficiency

Most Recent

Want To Know Where You Could Be Losing Profits?

Studies have shown that hiring the wrong person can be very costly in the loss of productivity from having to find someone new to take their place and can be fertile ground for higher Workers' Compensation claims when they occur.

Medical Fraud By Identity Proliferation

People in Workers' Compensation are beginning to power up their data to gain insight and objective decision support to structure their provider networks. To do that, physician and other provider performance is evaluated based on actual performance evidenced in the data.

Editor's Picks

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Are We Losing Our Negotiating Power?

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The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..

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Continuous Improvement Comes to Insurance

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Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

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The Experience/Efficiency Paradox

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Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

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Changing Expectations on Mobile Payments

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41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.

Six Things

2024 review

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

1

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

2

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 

3

Broken Trust, Insurance Industry Included

The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.

4

Blending AI With Human Interaction

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

5

AI Reshapes Future of Workers' Comp

Artificial intelligence promises to revolutionize workers' compensation, but ethical implementation remains crucial for industry success.

6

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AI Transforms Insurance While Preserving Human Connection

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Artificial Intelligence

Telematics a Lifeline for Fleet Managers

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Tech Helps Small Firms on Insurance Decisions

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