Bruce Brodie

The status quo is far from ideal, but Strategic Relationship Management provides a strong and effective framework.

Growth is hard enough in today’s market; it’s harder when your back-office holds you back. Business process outsourcing (BPO) can help.

The math on growth doesn’t work unless you find ways to spend less in unimportant areas and allocate those savings to more important ones.

Benchmarking against "best practices" can make a company more competitive, but three problems often crop up and actually reduce value.