Operational Efficiency

More demanding customers, the rise of insurtech and data privacy issues require that insurers move toward better collaboration.

Meeting modern consumer expectations is a business imperative; exceeding them is how insurers can stay relevant and competitive.

A deceptively simple question can determine whether your business handles online payments smoothly or runs afoul of state laws.

American consumers prefer to pay bills online, but, for the businesses, it’s not quite as easy. Here's some advice.

83% of survey takers said a digital business plaftorm is crucial, but only 23% have one that is working. Quite the dissonance…

Legal departments can take advantage of advanced analytics, cloud technology and other strategies to manage costs.

Application programming interface (API) protocols let agencies' software seamlessly move data and tasks from one step of a process to the next.

Here are five key challenges for insurers, with examples of how Amazon and Netflix used microservices to address similar issues.