Robin Merttens

Robin Merttens is the executive chairman of InsTech.

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From Furry Insurtechs to Industry Allies

There are hopeful signs that insurers are finally embracing the benefits of technological innovation, as technology vendors are providing them with what they want.

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Person signing name at the bottom of a contract

A New Year's Resolution for Procurement

Robin Merttens

Let's behave less like the secret police in a totalitarian state and procure in a more empathetic, flexible, open, friendly and fair way.

Six Things

person standing in front of ai background

'The AI Will See You Now'

By Paul Carroll

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

Redefining Risk Via Continuous Underwriting

Continuous underwriting enables insurers to monitor individual risks and portfolio trends in real time and alert clients.

'Flow' Insurance Platforms Drive Growth

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.

AI Can Fix Everything in Insurance. Right?

There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when. 

How to Integrate Generative AI

Carriers must ensure data readiness, carefully validate outputs, and adopt governance structures that balance speed with compliance.

Cyber Insurers Expand Into Services

Cyber insurers evolve beyond claims support, offering security tools to strengthen policyholders' digital defenses.

Harnessing the Power of AI in Insurtech

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

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