Nicole Carrillo

Nicole Carrillo is the managing director of financial services industry at Workday.

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AI reshapes insurance as leaders focus on data pipelines, personalization and ERP transformation.

AI can drive productivity gains and product innovations and improve the employee experience, so the future is bright.

The four teams demonstrated real innovation -- that took ages to gestate. There are lessons for insurers.

DeepSeek's sudden popularity as a free generative AI app has not only thrown tech investors for a loop but poses deep questions for insurers. 

Insurers need to be highly adaptive, able to adjust to geopolitics, economics and societal changes like never before.

Digital connectivity streamlines workflows and strengthens relationships among carriers, agents and policyholders.

Behavioral science offers solutions to demystify complex life insurance products.

Understanding these six common pitfalls can help organizations achieve transformative strategic success.

Digital adoption platforms are revolutionizing insurance operations, driving efficiency and transforming employee training.