Customer Experience

Insurers need to find a way to speed up claims — and fortunately, advanced computer vision can provide insurers with the means to do just that.

Even with the macro-economic headwinds and other market challenges, every aspect of insurance is being redefined in the context of the future.

Making conversational artificial intelligence a first line in customer interaction saves time and frees human agents to focus on more involved tasks.

Solutions that help explain the process and catch and correct errors before they happen increase productivity and improve the applications' success rate.

A survey by Hi Marley identifies two problems in the claims process that annoy customers, yet that would be easy to fix via technology and some training. 

New research shows how COVID has moved insurance from seeing change on the horizon to feeling the impact of customer change in the decision-making process.

The most important contact center metrics are: satisfaction, customer experience, quality assurance and revenue growth -- but the most measured is “call handle time.” Hmmm.

In numerous cases, such as the tsunami in Sri Lanka, even a bit of warning could have saved lives and protected assets. Texting should be a key tool.