Customer Experience

Firms must always be segmenting and improving experiences for personalized risk transfer, safety, prevention and loss management.

Low-code digital tools are simplifying customer experience management and providing consumers more self-service capabilities. 

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Independent agents must implement AI -- intelligently and carefully -- into their operations or risk being passed by those who do.

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Sustainable business is higher-quality business. It’s achieved by getting clients to not just buy but to also “buy-in.”

The ability of insurers to capture Millennials and Gen Z, let alone retain them, will be severely challenged unless they develop a new approach.

From emerging technologies to changing consumer expectations, insurers are facing a complex landscape that demands their attention.