Customer Experience

AI lets insurers make connections and draw insights from data that otherwise may not have been available, at least not at speed or scale.

To be successful in our use of AI, we must remember one thing: A machine cannot replace the need for human touch in our industry.

insurers will provide more accurate underwriting, efficient claims processing and a personalized customer experience.

It will. The new era of natural language processing will contain costs, improve customer experience and fight off new competition.

LIMRA found that interest in life insurance products is at an all-time high for younger adults. There is an enormous opportunity.

Balancing inflation and claims payouts shows the importance of updating policy coverage.

If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."

Call centers will no longer be viewed as cost centers. AI and actionbots will turn these hubs of customer interaction into revenue generators.