Customer Experience

74% of insurance executives plan to increase investments in AI. Insurers that seize this opportunity early will have a critical advantage. 

41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.

AI is letting insurers simplify the customer journey, removing friction points and driving customer loyalty.

1. To understand more about staying ahead in a fast-paced industry, ITL Editor-in-Chief Paul Carroll sat down with Jay Baer, business growth and customer experience strategist, researcher and author.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

This month's focus is Customer Experience

Efficiency results not just from features and functions but also from how users experience the technology. 

Only 11% of policyholders think their insurer is among the best in providing a good experience when compared with other companies they do business with.

Intelligent Document Processing can record information from every channel and standardize it seamlessly, creating a much-needed layer of centralization.