Customer Experience

While merchants are excited about the possibilities of embedded insurance, insurers are feeling the pressure. 

Insurers must embrace innovative technologies to meet elevated customer expectations and remain competitive in the digital age.

Embedded insurance can delight customers, but outdated systems and data privacy concerns pose hurdles to overcome.

Unprecedented surges in severe weather events highlight the need for insurance solutions to better inform and protect consumers from risks.

Success with Gen AI comes from identifying the places in the customer journey where AI can supplement or enhance the experience.

Has insurance industry efficiency really improved because of technology over the past decade? The short answer is no. But we can get on a better path.

The time for adoption is now, and insurers must take action in our increasingly digital and data-driven landscape.

One area in which insurance companies can make immediate changes is in how (and how often) they communicate with their customers.