April 2025 ITL FOCUS: AI

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

ai itl focus
 

FROM THE EDITOR

To date, many of us writing about generative AI have emphasized the need to harvest all the low-hanging fruit: the easy gains in efficiency that have become available. But maybe it’s time to start looking higher in the tree.

I write that largely based on this month’s interview, with Pete Blackshaw of BrandRank.ai and Ron Rock of JobsOhio, where we talked about what Pete calls the “answer economy.” The term comes from the change in search engines. They no longer just supply links to sources that might answer a query. They use AI to summarize those sources and present an answer that usually doesn’t require going deeper.

That change hurts publishers like me that rely on search engines to generate traffic (and really damages the far bigger publishers out there), but the more important issue (for those of you not in my shoes) is that online marketing has changed forever.

You can no longer cast a wide net and expect to follow a traditional funnel strategy, where you keep moving people downward from general interest toward a purchase. Now you either show up in that initial search about “What are the best auto insurers” or you don’t. And, as Pete observes, mostly you don’t.

The change creates obvious challenges but also provides opportunities for those companies that take advantage of this disruption. Pete is trying to do so through a startup that uses AI to monitor whether companies show up in those AI-generated answers in response to key questions about them and their markets. But he also offers advice on how any company can do better – “write to the algorithm,” he says.

I hope you find the interview with Ron and Pete as interesting as I did.

 

Cheers,

Paul

 
 
An Interview with Tobias

The ‘Answer Economy’ Changes Everything

Insurance Thought Leadership:

How is artificial intelligence changing the current business landscape?

Ron Rock:

The opportunities for using AI and data analytics in financial services are huge. It really comes down to how we can get all the innovation instituted into insurance companies and banks in a highly regulated environment.

Pete Blackshaw:

The good news for fintech entrepreneurs is you can do a lot with less. You still have to have a really good idea. It has to be an idea that can scale. But you don't have these massive barriers that you had maybe a few years ago. 

read the full interview >
 

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FEATURED THOUGHT LEADERS

alan demers

Alan Demers
Founder

InsurTech Consulting

 
Stephen Applebaum

Stephen Applebaum
Managing Partner

Insurance Solutions Group

Upendra Belhe

Upendra Belhe
President

Belhe Analytics Advisory

Biswa Misra

Biswa Misra

Group Chief Technology Officer and Group Chief Life Operations Officer

AIA Group

 
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Sathish Kumar Manimuthu

Chief Technology Officer

NeuralMetrics

Joe Powell

Joe Powell

Chief Digital Officer

Gallagher Bassett

 
 
Tom Bobrowski

Tom Bobrowski

Management Consultant

 

 
 
 

Insurance Thought Leadership

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Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative articles from our global network of thought leaders and decision makers. Their insights are transforming the insurance and risk management marketplace through knowledge sharing, big ideas on a wide variety of topics, and lessons learned through real-life applications of innovative technology.

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