Going Digital

But you first have to give up on "insurance ignorance" -- the idea that the best way to disrupt the industry is to start by knowing nothing.

Many small carriers and fraternals have limited or outsourced IT resources, but they still can undergo a digital transformation -- and must.

Disintermediation didn't happen. Agents won. Still, agents who fail to adapt will have their lunch eaten by agents who do.

The insurance industry is at a crossroads, and ecosystem enablement and new business models are no longer a choice but an imperative.

The best place to look for innovation is in the quality of decisions being made. Here are three ways you should evaluate your performance.

Insurers that move swiftly and wisely to use the metaverse can enhance customer engagement and create new revenue streams.

Some insurtechs will struggle, and there will even be some fatalities, but most are making the necessary adjustments and operating successfully.

In developing technology solutions, one of the most overlooked and critical elements of delivering value to end users is empathy -- truly understanding their pain points.