Brian Carey

While life insurers' initiatives have been underway for years, projects are rife with misalignment, unmet expectations and dissatisfaction.

Insurers can overcome the many challenges of digital transformation by dropping their technology-first mindset and adopting a people-centric one. 

If brokers are going to continue to provide exceptional customer service, they need the technology and resources that can back them up.

Many small carriers and fraternals have limited or outsourced IT resources, but they still can undergo a digital transformation -- and must.

Insurers need to improve their communication by prioritizing customer experience as opposed to heavily relying on automation to do the job for them.