Kseniya Yurevich

Kseniya Yurevich is an IT journalist writing for Iflexion, a Denver-based software development company. With over three years of experience in observing BI and AI trends, Yurevich is a frequent contributor to the media focusing on business and innovation.

Most Recent

Self-Service Portals Improve CX

Kseniya Yurevich

81% of companies expect customer experience to be a key battleground. Self-service portals are a great place to start.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 