Mobile-first applications and strategies have become the go-to approach for delivering services, and they are making an impact in vehicle underwriting, transforming traditional workflows.
A mobile-first approach enables policyholders and insurers to speed the underwriting process significantly. Policyholders can submit important information directly through their mobile devices, eliminating the need for time-consuming physical inspections or lengthy back-and-forth communication.
But what's truly driving the mobile-first approach even further into the mainstream is the rise of artificial intelligence—particularly computer vision AI, or "visual intelligence." This technology is making it possible for insurers to assess, process, and price vehicle-related risks faster and from anywhere.
According to the Capgemini Research Institute's World Property and Casualty Insurance Report 2024, 42% of policyholders find current underwriting processes too complex and lengthy, highlighting the need for AI-driven improvements.
The combination of mobile and AI-powered technologies has the power to transform underwriting forever by prioritizing speed, accuracy, and customer satisfaction.
Breaking through inconsistencies and delays
Powering a mobile-first underwriting approach with visual intelligence AI can mean serious advantages for insurers as it provides a way to analyze images or videos submitted by users remotely, with high accuracy. Visual intelligence AI can identify a vehicle's make, model, and condition, even spotting minor damage that a human inspector might miss. For insurers, this means faster decision-making and more accurate data, which means fairer and more reliable risk assessments.
Visual intelligence can also help reduce human error and subjectivity, which have long been challenges in vehicle underwriting. This is promising news for the 70% of insurance firms that reported inconsistent underwriting decisions as a prevailing issue in 2024.
More data, more insights
As AI and mobile-first technologies continue to advance together, it will only lead to smarter vehicle underwriting. According to Bain, insurers collect only about 60% of the data they need to underwrite a policy, highlighting the potential for more mobile data collection to improve this process.
After users submit vehicle details remotely via mobile devices, insurers can use visual intelligence AI to add a layer of more in-depth insights. This can help reduce manual underwriting processing times quite significantly, and lower overall operational costs.
More efficiency across the underwriting process benefits not only the underwriters but also end consumers, who experience quicker quotes and more transparency throughout the application process. The powerful combination of mobile and AI also means insurers can handle any surges in demand while maintaining accuracy and quality.
Bridging the technology gaps in underwriting
Shifting tedious underwriting processes to mobile-first can improve the customer experience overall. In fact, mobile-first practices aren't really an option any more but the standard for insurers striving to remain competitive.
The future of insurance lies not in replacing humans, but in elevating efficiency, precision, and a customer-first approach – a movement that will only continue as mobile and AI technologies advance.
