Accelerating Into 2021

As we close out a year that brought “Blursday” into the lexicon and that feels like it’s been going on for decades, I’ll actually stick with the prediction I made at the start of the year: that innovation is poised to accelerate greatly in the insurance industry.

As I wrote in Six Things on Jan. 7, I thought the industry had been focusing on innovation for long enough that it had begun to see what worked and what didn’t and “will begin to get better at… getting better.” I had no idea, of course, that a global pandemic would compress five years or so of digitization plans into one. But I don’t think this year’s phenomenal progress marks the end of a round of innovation. Rather, I think we’re at the beginning. The structural pieces that were in place at the start of the year, because of our collective experience, are still there, and this year’s progress creates lots of opportunities as we come out the other side of the crisis that has gripped us all...  continue reading >