The wave of technological advancements has the potential to alter the insurance industry profoundly by extending its reach, supporting the development of new and more relevant products, improving the customer experience and helping to close the protection gap that exists across all sectors and markets. Technology is a considerable investment, particularly in legacy environments, and is critical to survival in the current data driven marketplace where innovation can be effectively applied in both transformational ways to redefine products and distribution chains as well as incrementally to build operational efficiencies and enhanced customer experience. In seizing the opportunity that technology presents, it is important for insurers to consider the competitive landscape both within the industry and further afield, where external forces are shaping consumer expectations. This panel, moderated by ITL Editor in Chief Paul Carroll, will examine case studies of success models through a retrospective lens by those who’ve pioneered successful innovation models.
Date: August 23, 2022
Time: 1:00 pm EDT