Insurance has a long history of paper forms, snail mail, and even (still!) faxes. Aspects of the industry have been slow to transform while other industries have developed seamless digital touchpoints and simple communication channels. Expectations for a better customer experience (CX) are on the rise with many customers voicing their frustration by simply changing providers.

In this webinar, you'll learn:

• How the insurance industry compares to other industries when it comes to CX and communications
• What customers want when they interact with insurers, including simplifying the forms process.
• The latest data and trends in digital adoption, digital experiences, GenAI, data security and more
• Changes you can make to your CX and communications strategy to meet customer demand.

You'll hear from Aman S. Mundra, Vice President and Head of Composition at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge. The webinar will be moderated by Paul Carroll, Editor-in-chief at Insurance Thought Leadership.

This is one webinar you won’t want to miss! Reserve your space today.