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Professional Services Need a New Pricing Model

By

Coley Perry

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.
Shifting From Transactional to Relationship-Driven Insurance

By

Brad Simmons

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.
The Strategic Shift to Cloud Landing Zones

By

Karol Gorecki

Brian Moore

Cloud Landing Zones offer insurers a secure blueprint for digital transformation amid rising pressure to modernize operations.
'Flow' Insurance Platforms Drive Growth

By

Brian Nordyke

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.

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Growth, Relevance, Resilience for Insurers

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Oliver Wyman highlights 10 CEO actions to drive insurance growth in 2025.

Professional Services Need a New Pricing Model

Coley Perry

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

The Strategic Shift to Cloud Landing Zones

Karol Gorecki

Brian Moore

Cloud Landing Zones offer insurers a secure blueprint for digital transformation amid rising pressure to modernize operations.

Person in Orange and Black Long Sleeve Shirt Holding Holding Hands with Woman in Blue and White Polka Dot Dress

Shifting From Transactional to Relationship-Driven Insurance

Brad Simmons

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.

The ‘Answer Economy’ Changes Everything

Insurance Thought Leadership

"AI is becoming the new purchase funnel. Either you're in the response to a search the AI prepared or you're not, and most of the time, you're not."

Looking beyond BMI in modern life insurance

ITL Partner: Munich Re

A Munich Re study shows that BMI alternatives like waist circumference have the potential to enhance risk assessment in life insurance.

Six Things

person standing in front of ai background

'The AI Will See You Now'

Paul Carroll

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

Redefining Risk Via Continuous Underwriting

Bill Deemer

Andrew Clark

Continuous underwriting enables insurers to monitor individual risks and portfolio trends in real time and alert clients.

'Flow' Insurance Platforms Drive Growth

Brian Nordyke

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.

An artist’s illustration of artificial intelligence

AI Can Fix Everything in Insurance. Right?

Alan Demers

Stephen Applebaum

There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when. 

How to Integrate Generative AI

Upendra Belhe

Carriers must ensure data readiness, carefully validate outputs, and adopt governance structures that balance speed with compliance.

Cyber Insurers Expand Into Services

Rajeev Gupta

Cyber insurers evolve beyond claims support, offering security tools to strengthen policyholders' digital defenses.

Harnessing the Power of AI in Insurtech

Peter Phillips

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

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ITL On Demand

ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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ITL Focus: Predict & Prevent

This Month's Focus Topic

Maybe a dozen years ago, I spoke on a panel with a founder of Opower, who told me something about motivating customers that could help insurers encourage policyholders to make their properties more resilient in the face of growing threats from wildfires, hurricanes and more.

He had begun his career as a political consultant – he told me ruefully that he turned out to be very good at getting a candidate to finish second… meaning it was time to find a new career. He did learn one key thing, The best way to increase voter turnout was to put a note in a mailbox telling the residents how often they had voted in the past and – this is the genius part – how they stacked up versus their neighbors. People are competitive. They may not feel motivated to vote, but if that couple next door can find the time….