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Professional Services Need a New Pricing Model

By

Coley Perry

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.
Shifting From Transactional to Relationship-Driven Insurance

By

Brad Simmons

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.
The Strategic Shift to Cloud Landing Zones

By

Karol Gorecki

Brian Moore

Cloud Landing Zones offer insurers a secure blueprint for digital transformation amid rising pressure to modernize operations.
'Flow' Insurance Platforms Drive Growth

By

Brian Nordyke

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.

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Professional Services Need a New Pricing Model

Coley Perry

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

The Strategic Shift to Cloud Landing Zones

Karol Gorecki

Brian Moore

Cloud Landing Zones offer insurers a secure blueprint for digital transformation amid rising pressure to modernize operations.

Person in Orange and Black Long Sleeve Shirt Holding Holding Hands with Woman in Blue and White Polka Dot Dress

Shifting From Transactional to Relationship-Driven Insurance

Brad Simmons

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.

April 2025 ITL FOCUS: AI

Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Six Things

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'The AI Will See You Now'

Paul Carroll

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

Redefining Risk Via Continuous Underwriting

Bill Deemer

Andrew Clark

Continuous underwriting enables insurers to monitor individual risks and portfolio trends in real time and alert clients.

'Flow' Insurance Platforms Drive Growth

Brian Nordyke

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.

An artist’s illustration of artificial intelligence

AI Can Fix Everything in Insurance. Right?

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Stephen Applebaum

There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when. 

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Upendra Belhe

Carriers must ensure data readiness, carefully validate outputs, and adopt governance structures that balance speed with compliance.

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Rajeev Gupta

Cyber insurers evolve beyond claims support, offering security tools to strengthen policyholders' digital defenses.

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Peter Phillips

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

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ITL On Demand

ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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ITL Focus: AI

This Month's Focus Topic

To date, many of us writing about generative AI have emphasized the need to harvest all the low-hanging fruit: the easy gains in efficiency that have become available. But maybe it’s time to start looking higher in the tree.

I write that largely based on this month’s interview, with Pete Blackshaw of BrandRank.ai and Ron Rock of JobsOhio, where we talked about what Pete calls the “answer economy.” The term comes from the change in search engines. They no longer just supply links to sources that might answer a query. They use AI to summarize those sources and present an answer that usually doesn’t require going deeper.