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How AI Can Boost Insurers' Operational Efficiency

By

Chaz Perera

AI is automating workflows, improving risk assessment, reducing claims costs, and accelerating decision-making.
Outlook for Insurance Rates in 2025

By

Mike Chapman

Analysis of trends from Q4 2024 suggest property and worker's comp rates will remain stable, while general liability and excess/umbrella markets are softening.
Healthcare Cost Management Strategies

By

Bruce Roffé

As healthcare costs soar, three key strategies help employers and insurers reduce spending while maintaining quality care.
Professional Services Need a New Pricing Model

By

Coley Perry

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

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How to Spot Emerging Risks (Really Early)

In this Future of Risk interview, Praedicat founder Dr. Robert Reville explains how it combs the scientific literature to spot risks like talcum powder years before mass litigation happens.

What Trump's Tariffs Could Do to Insurers

Insurance Thought Leadership

The Insurance Information Institute

Michel Léonard, the Triple-I's chief economist, remains an optimist on the U.S. economy but warns that "we're in an environment of extraordinary uncertainty."

Growth, Relevance, Resilience for Insurers

ITL Partner: Oliver Wyman

Oliver Wyman highlights 10 CEO actions to drive insurance growth in 2025.

Healthcare Cost Management Strategies

Bruce Roffé

As healthcare costs soar, three key strategies help employers and insurers reduce spending while maintaining quality care.

Outlook for Insurance Rates in 2025

Mike Chapman

Analysis of trends from Q4 2024 suggest property and worker's comp rates will remain stable, while general liability and excess/umbrella markets are softening.

Professional Services Need a New Pricing Model

Coley Perry

Professional services for insurers need a new pricing model as AI and cloud technology reshape traditional consulting approaches.

The Strategic Shift to Cloud Landing Zones

Karol Gorecki

Brian Moore

Cloud Landing Zones offer insurers a secure blueprint for digital transformation amid rising pressure to modernize operations.

Person in Orange and Black Long Sleeve Shirt Holding Holding Hands with Woman in Blue and White Polka Dot Dress

Shifting From Transactional to Relationship-Driven Insurance

Brad Simmons

Specialty insurers must evolve beyond transactions to deliver personalized, digital-first coverage that meets modern consumer demands.

Six Things

person standing in front of ai background

'The AI Will See You Now'

Paul Carroll

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

Redefining Risk Via Continuous Underwriting

Bill Deemer

Andrew Clark

Continuous underwriting enables insurers to monitor individual risks and portfolio trends in real time and alert clients.

'Flow' Insurance Platforms Drive Growth

Brian Nordyke

Automation and technology-enabled "flow" processes open up a $350 billion market, primarily made up of small and medium-sized businesses.

An artist’s illustration of artificial intelligence

AI Can Fix Everything in Insurance. Right?

Alan Demers

Stephen Applebaum

There is no question about whether AI can improve insurance. Rather, the questions are about which functions, how extensively and when. 

How to Integrate Generative AI

Upendra Belhe

Carriers must ensure data readiness, carefully validate outputs, and adopt governance structures that balance speed with compliance.

Cyber Insurers Expand Into Services

Rajeev Gupta

Cyber insurers evolve beyond claims support, offering security tools to strengthen policyholders' digital defenses.

Harnessing the Power of AI in Insurtech

Peter Phillips

AI revolutionizes insurtech through streamlined integrations, automated claims processing and enhanced customer experiences.

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ITL On Demand is a webinar program focused on important opportunities for innovation in risk management and insurance. Moderated by ITL Editor-in-Chief Paul Carroll, the webinars draw on experts from across the industry, from promising startups to the largest incumbents. Hot-button topics include blockchain, AI, telematics and IoT — and their potential to slash costs while opening new markets for companies across the insurance ecosystem.

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ITL Focus: AI

This Month's Focus Topic

To date, many of us writing about generative AI have emphasized the need to harvest all the low-hanging fruit: the easy gains in efficiency that have become available. But maybe it’s time to start looking higher in the tree.

I write that largely based on this month’s interview, with Pete Blackshaw of BrandRank.ai and Ron Rock of JobsOhio, where we talked about what Pete calls the “answer economy.” The term comes from the change in search engines. They no longer just supply links to sources that might answer a query. They use AI to summarize those sources and present an answer that usually doesn’t require going deeper.