Andrea Hall

Andrea Hall is director of marketplace operations for HONK Technologies, a next-generation roadside assistance provider. She previously served as a senior claims analyst for litigation with AllState.

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3 Ways to Bar Fraud in Roadside Assistance

Andrea Hall

Next-generation background check services can run in the background to provide live monitoring of drivers.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 