Anand Swaminathan

Anand Swaminathan is a senior partner in the San Francisco office of McKinsey & Company and is a leader at the intersection of Digital McKinsey and McKinsey New Ventures.

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Digitization: Bots Take the Reins

Anand Swaminathan

Jurgen Meffert

Alexander Edlich

A U.K. broker automatically processes 3,000 claims a day—managed by a grand total of four employees.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 