Ann Myhr

Here’s a chilling stat on the need for a great onboarding process: For every two producers you hire, only one will pan out.

The idea of different learning styles is something of a myth. Study after study finds that everyone’s brain learns in pretty much the same way.

If you had an hour with an expert on a key subject, would you spend it watching a PowerPoint together? Not likely.

Training is getting easier to provide, but that doesn't mean it is effective or that workers retain information for when they need it on the job.

It is one thing to tell employees how to write a policy or audit a claim, but quite another to have them actually do it.

To maximize the value of a conference requires both preparation and some disciplined follow-through.

Great service reps can make or break your company’s image. Hanging on to those who “get it” and are fully engaged is a must.