Insurers' call centers take various approaches to protecting customer information but still leave themselves open to attack.
Ben
Rafferty
Ben Rafferty
Ben Rafferty has more than 15 years of experience of delivering speech recognition, IVR and contact center automation on CPE and hosted platforms. At Semafone, Rafferty is responsible for the smooth deployment of solutions into hosted environments and for the overall management of Semafone’s hosted offering.