Cynthia DiVincenti

Cynthia DiVincenti is head of government relations at National Flood Services. In partnership with FEMA, National Flood Services manages and processes 1.8 million flood policies and $1.4 billion of National Flood Insurance Program (NFIP) premiums a year.

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Now Comes the Flood Season

Cynthia DiVincenti

We can’t expect collective, nationwide resilience to flood events without innovation from FEMA and decisive action from Congress.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.