Damiano Pietroni

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3 Steps to Achieve a Digital Architecture

Moving from a legacy to a digital architecture requires: fixing the core, organizing the data and extending the architecture.

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Integrating Chatbots, Policy-Handling Apps

Damiano Pietroni

Renaud Million

Here are key insights on how to best use chatbots in the quote-and-buy process for customers.

Choosing a Policy Handling Application

Damiano Pietroni

Choosing the right policy handling application may unlock significant value; the wrong one may impose a strategic constraint for years.

Keys to Migrating Policy Data

Damiano Pietroni

Policy data migration can deliver mature books of business to new policy handling systems and decommissioning of legacy systems.

Six Things

Forget 'Social Inflation'; Think 'Legal System Abuse'

By Paul Carroll

We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers."

What's Holding Insurers Back on AI?

Carriers struggle to scale AI initiatives despite projected $19.9 trillion economic impact by 2030. Here are three key areas to focus on. 

How to Better Prepare for Market-Driven Disruptions

The recent port strike offers lessons for how to minimize insurance disruption from market events. Strategies for preparing for hurricanes can help. 

The Future of CX: Synchronizing AI, Human Interaction

Business leaders must harmoniously blend their teams with the new AI technologies to provide the best possible customer experience.

Precision Underwriting Transforms Risk Assessment

Precision underwriting, driven by advances in data and analytical tools, enables granular risk assessment and personalized policy decisions.

Unprofitable Insurance: Tail Effect Hits Auto Lines

In the face of ever-increasing premiums, auto owners are foregoing coverage, taking higher deductibles and not filing claims. This marks a profound change. 